Terms for using Healing That Matters

1. Acceptance of these terms

By accessing HealingThatMatters.com, purchasing a digital guide, downloading a resource, or otherwise using our services, you agree to these Terms of Use.

If you do not agree with these terms, please do not use the website or purchase our products.

2. Adults only

Healing That Matters is intended for adults age 18 and older. By using the website or purchasing a product, you represent that you are at least 18 years old.

3. Educational support, not medical care

Healing That Matters provides educational and self-support resources based in part on lived experience.

The website and digital guides are not therapy, medical advice, psychological treatment, diagnosis, crisis care, or a substitute for care from a qualified professional.

Using Healing That Matters does not create a therapist-client, doctor-patient, counselor-client, or other professional health-care relationship.

You are responsible for deciding whether a resource feels appropriate for you. You may pause, stop, or seek professional support at any time.

4. Digital products and delivery

Unless a product page clearly states otherwise, Healing That Matters products are digital products. No physical item will be shipped.

After a completed purchase, access or download information may be provided on the confirmation page, by email, or through another delivery method shown at checkout.

You are responsible for providing a correct email address and maintaining access to the device or software needed to open the digital files.

5. Prices and payments

The price shown at checkout is the price that applies to your purchase, excluding any taxes or charges that may be required by law.

Payments may be processed by a third-party payment provider. Healing That Matters does not need to receive or store your complete payment-card number in order to complete a transaction handled by that provider.

You agree to provide accurate purchase and billing information and to use a payment method you are authorized to use.

6. 30-day refund policy

Digital guides and qualifying digital purchases made directly through Healing That Matters come with a 30-day money-back guarantee.

You may request a refund within 30 calendar days of your purchase for any reason. You do not need to prove that something was wrong with the product or explain private health information.

See the full Refund Policy for instructions.

7. Your license to use the guides

When you purchase or receive a Healing That Matters guide, you receive a limited, personal, non-exclusive, non-transferable license to use that resource for your own personal use.

Unless we give you written permission, you may not:

• Resell or redistribute a guide.
• Upload the guide to a public file-sharing service.
• Copy and sell substantial portions of the content.
• Remove copyright or ownership notices.
• Claim the guide, writing, artwork, framework, or design as your own.
• Use the content to create a competing commercial product.

You may download, save, and print your purchased resource for your own personal use.

8. Acceptable use

You agree not to use the website in a way that harms the site, interferes with another person’s use, attempts unauthorized access, introduces malicious code, violates another person’s rights, or breaks applicable law.

9. Privacy

Your use of the website is also subject to our Privacy Policy .

Health-related information may also be covered by our separate Consumer Health Data Privacy Policy .

10. Third-party services

The website may use or link to third-party services such as payment processors, email providers, hosting providers, or external websites.

We do not control third-party websites or services and are not responsible for their separate terms, privacy practices, availability, or content.

11. No guaranteed result

Healing is personal. People can respond differently to the same exercise, reflection, or support tool.

We do not promise or guarantee a particular emotional, health, therapeutic, relationship, financial, or other outcome from using a Healing That Matters resource.

To the extent permitted by law, the website and digital resources are provided on an “as available” basis without warranties that are not expressly stated in these terms.

12. Limitation of liability

To the fullest extent permitted by applicable law, Healing That Matters and its owners, contributors, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the website or digital resources.

Nothing in these terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

13. Governing law

These terms are governed by the laws of [GOVERNING_STATE], without regard to conflict-of-law rules, except where applicable consumer law requires otherwise.

Subject to any rights you have under applicable law, disputes relating to these terms may be brought in the appropriate courts serving [GOVERNING_COUNTY], [GOVERNING_STATE].

Severability

If a provision of these terms is found unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

14. Changes to these terms

We may update these terms as Healing That Matters changes. The date at the top of this page shows when the terms were last updated.

Changes apply prospectively unless applicable law requires otherwise.

15. Contact