30 calendar days
The refund window begins on the date of purchase.
Our refund promise
30 days. Any reason.
If a Healing That Matters digital guide is not right for you, you can request a refund within 30 calendar days of your purchase. You do not need to explain why.
Any reason
You do not need to prove a problem or share personal health information.
Back to your payment method
Refunds are returned through the original payment method when possible.
1. What this refund policy covers
This 30-day refund policy applies to qualifying digital guides, digital downloads, and digital bundles purchased directly from Healing That Matters.
If you purchased one guide, the policy applies to that guide. If you purchased a bundle as one product, a refund request for the bundle applies to that purchase.
You do not need to return a physical product because Healing That Matters guides are digital.
2. Your 30-day window
You may request a refund for any reason within 30 calendar days of the original purchase date.
There is no requirement that the guide be defective, incomplete, or different from what you expected.
You also do not need to tell us about your diagnosis, symptoms, trauma history, treatment, or any other private health information to receive a qualifying refund.
3. How to request a refund
Send an email within the 30-day period and tell us that you would like a refund.
Please include enough purchase information for us to locate your order, such as the email address used at checkout, the name of the guide, or an order number if you have one.
You do not need to explain why you want the refund.
4. How the refund is processed
After we locate a qualifying purchase within the 30-day window, we will initiate the refund through the original payment method when possible.
Once Healing That Matters issues the refund, your bank, card issuer, payment processor, or other financial provider controls how long it takes for the funds to appear in your account.
A transaction that has already been refunded cannot be refunded a second time.
5. What happens to your digital access
When a purchase is refunded, the license granted for that refunded digital product ends.
Any account-based access may be removed, and we ask that you stop using and delete copies of the refunded resource that remain on your devices.
6. Purchases made somewhere else
This policy applies to purchases made directly through Healing That Matters.
If a product is purchased through another store, marketplace, app platform, or third-party seller, that seller’s refund process may control the transaction.
7. Your legal rights
This 30-day guarantee is an additional Healing That Matters policy. It does not remove or limit any refund, cancellation, warranty, or consumer-protection rights that cannot be waived under applicable law.
Purchases outside the 30-day guarantee are not covered by this voluntary policy, but any non-waivable rights provided by applicable law still apply.