Consumer Health Data Privacy Policy

What may count as consumer health data

Depending on applicable law, information can be considered consumer health data when it is linked or reasonably linkable to a person and identifies or allows an inference about that person’s physical or mental health.

Because our products relate to trauma, grounding, emotional overwhelm, communication, and self-support, information about which Healing That Matters guide you request, preview, or purchase may reveal or allow an inference about your health-related interests.

Consumer health data we may collect

• the Healing That Matters guide or resource you request, preview, or purchase;
• information showing that you interacted with a page focused on trauma, grounding, emotional regulation, communication, or another health-related topic;
• health-related information you voluntarily include in a support or contact message;
• information reasonably necessary to deliver a health-related product or resource you specifically requested.

We do not intentionally ask you to provide medical records, clinical diagnoses, medication lists, therapy notes, genetic information, biometric information, or detailed treatment histories.

Where this information comes from

• directly from you when you request, purchase, or communicate with us about a resource;
• from your interaction with Healing That Matters pages and products;
• from service providers acting for us when necessary to complete a request or transaction.

Why we use consumer health data

We use consumer health data only for purposes such as:

• providing the resource you requested;
• processing and delivering a paid guide;
• responding to your support request;
• maintaining site security and preventing fraud;
• maintaining records required for transactions and legal compliance;
• protecting the rights, safety, and security of Healing That Matters and its users.

We will obtain any consent required by applicable law before collecting or using consumer health data for an additional purpose that is not necessary to provide a product or service you requested.

Who may receive consumer health data

We do not sell consumer health data.

We may provide limited consumer health data to processors or service providers only when reasonably necessary to provide the service you requested or operate the site. Categories may include:

• website hosting and security providers;
• email-delivery providers;
• payment and fraud-prevention providers;
• digital-download delivery providers;
• customer-support providers;
• analytics providers configured not to receive free-text health information or direct identifiers where reasonably possible.

We may also disclose information where required by law or reasonably necessary to protect legal rights or safety.

Health information is not an advertising profile.

• We do not sell consumer health data.
• We do not use consumer health data for targeted advertising.
• We do not disclose your guide choice or purchase to advertising networks for targeted advertising.
• We do not use precise geolocation to identify or target visits to healthcare facilities.
• We do not ask you to create a clinical health profile to use the site.

You may have specific rights over consumer health data.

Depending on applicable law, you may have the right to:

How to make a consumer health data request

Email: [PRIVACY_EMAIL]

Use the subject line: Consumer Health Data Request.

Please tell us the right you want to exercise and provide enough information for us to reasonably verify the request. We will not unlawfully discriminate against you for exercising a privacy right.

If we deny a request and applicable law gives you a right to appeal, you may appeal by replying to our decision or emailing [PRIVACY_EMAIL] with the subject line Privacy Appeal.

Contact Healing That Matters

Healing That Matters
[MAILING_ADDRESS]

Privacy: [PRIVACY_EMAIL]

General support: [SUPPORT_EMAIL]